Support

Help with AdStop.

Can't find your answer? Write to hi@getadstop.app. A person answers, usually within a day.

Turn on blocking

Open AdStop and click Turn On AdStop.
Safari's settings open at Extensions. Switch on AdStop Ads, AdStop Privacy, AdStop Annoyances and AdStop Insights.
For AdStop Insights, allow access on all websites. It counts what was blocked on each page and declines cookie banners; what it records stays on your Mac.
Back in AdStop, click Open Test Page. The ads on it should be gone, and AdStop's window shows what was blocked.

A site doesn't work	Click AdStop in Safari's toolbar and choose Pause on this site. Switch it back on from the same place.
An ad or box is still there	Choose Hide an element… in the toolbar button and click the box. It stays hidden on that site.
New ads appear on a site	The lists refresh every few days on their own. Press ⌘R in AdStop to refresh them now.
The count stays at zero	Check that AdStop Insights is on in Safari ▸ Settings ▸ Extensions and allowed on all websites.
A cookie banner stays	AdStop only declines a banner it knows or one that offers a reject button. Hide it with Hide an element…, and tell us the site.
Clear what AdStop recorded	Use Clear Log in AdStop's settings. Entries are deleted after 30 days anyway.

A Mac with macOS 26 or later, and Safari.

Email hi@getadstop.app. If a site breaks or an ad slips through, include the page's address; it helps us fix the rule.